THE ROYALS BOUTIQUE® LIMITED WARRANTY
POLICY AND GUIDELINES
Q1: What is The Royals Boutique® Warranty Policy?
The Royals Boutique® branded products (excluding knitted / toys products) are warranted to the original owner against manufacturing defects for the 1 month of the purchase date of the product all original receipt is to be presented.
If a The Royals Boutique® branded product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, chew by pets, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
For warranty evaluation, your product must be returned directly to The Royals Boutique® Warranty Department, email us at firstname.lastname@example.org to obtain a tracking number and return address. All shipping to Warranty Department must be pre-paid and insured. The Royals Boutique® cannot be liable for lost in-bound packages.
This warranty is available in the Singapore.
This warranty does not cover The Royals Boutique® branded knitted / toy product.
The Royals Boutique® sell The Royals Boutique® branded discontinued, special make-up, and slightly blemished apparel, accessories and jewellery at significant discounts. This warranty does not cover any products purchased in the Outlet stores. The Royals Boutique® Warranty Department may repair Outlet store products for a reasonable charge and a fee will be charged for return shipping.
Q2: What does “1 month” mean?
The products eligible for warranty (excluding knitted / toy product) are covered under warranty, to the original owner, for the first month of the product purchase with warrenty tag.
Q3: Is normal wear and tear covered by warranty?
The Royals Boutique® 1 month warranty covers manufacturing defects in workmanship, however it does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use.
Q1: How do I send my product by The Royals Boutique® in for repair?
If you’re having problems with your product by The Royals Boutique®, please send it in along with our Warranty Return Form to us.
Please make sure that the shipping is prepaid, the package is insured for full replacement value and you use a shipping method that will provide you with a tracking number. Please mark the areas in question on the product with colored tape or masking tape, so we can find them easily, and make sure that your note describes their location.
Please send the product in clean. Singapore law requires that products accepted for repair be clean. Soiled garments and clothes product will be sent out to a professional cleaning service prior to the repair, and we will assess an extra charge for that service. Also, sending out a product for cleaning adds an unexpected delay of two weeks or more.
Q2: Will my product by The Royals Boutique® be repaired or replaced?
If your warranted product by The Royals Boutique® fails due to a manufacturing defect in workmanship, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it. If your The Royals Boutique® product has special memories attached to it that make it irreplaceable to you, please indicate so on the Warranty Return Form and we will not replace it and it will be returned to you.
Our typical turnaround time is 6-8 weeks from the time we receive your product until it is returned to you. In some cases we can get it back to you sooner. In some cases, it may take longer. During peak season our turnaround time can be longer than eight weeks.
If your product needs to be sent out to be cleaned, you may expect up to two additional weeks before it will be returned to you.
Q3: Who pays for shipping?
As stated in our warranty policy, the customer pays the shipping charges to send products to the Warranty Department. The Royals Boutique® self-collection for Singapore Customer. If you request that we return your product by UPS Overnight or 2nd Day Air, the additional shipping charges will be billed to you. Shipping charges for all non-warranty repairs are at the owner’s expense.
Q4: What do repairs cost?
The cost of non-warranty repairs varies from one repair to another, depending on the cost of the materials and length of time it takes for us to do the repair. After your product is evaluated, we will send you an email with the final repair costs, and request that you call us to approve the charges.
Q5: How can I find out the status of my repair order?
You can track your package with your shipper to determine if and when it has been delivered. Once we have received your product by The Royals Boutique® in the Warranty Department, we will send out an email that will let you know the status of your repair. Again, our typical turnaround time is 6-8 weeks from the day we receive your product at our facility until it is returned to you. If you have further questions, please email the Warranty Department.
Q6: I have a broken/missing button. Can it be replaced?
If your button is broken or misplaced we would be happy to send you a new one. You may contact us by email at email@example.com to request a replacement button to be sent out. Please provide your name and address, along with a description of the button, attached a picture of the button if possible.
Please send the product in clean. Soiled products will be sent out to a cleaner prior to the repair and we will assess an extra charge for that service. Also, sending out a product for cleaning adds an unexpected delay of two weeks or more.